Terms and conditions of use

Article 1: Price

1.1 The prices of the products sold on the website www.twistmirror.com are indicated in euros (€) including all taxes, but excluding shipping costs.
1.2 The cost of orders made on the website www.twistmirror.com is payable in Euros (€).
1.3 www.twistmirror.com reserves the right to change the prices of the products sold on its website. The rates applicable shall be those in force when making the order, subject to stock availability.

 

Article 2: Method of payment

Credit Cards

* By our Bank CIC-Le Raincy (SSL secured):

Available for payment with the following bank cards: CB - VISA - MASTERCARD

 

PayPal

* By PAYPAL: 

You will be automatically redirected to the PayPal website. You can pay with your PayPal account or with 7 differents bank cards: CB, VISA, MASTERCARD, AMERICAN EXPRESS, AURORE, COFINOGA, 4 ETOILES. All information relative to your bank card number will be encrypted. Furthermore, www.twistmirror.com will not at any time hold your banking information.

 

Wire Transfer

* By WIRE TRANSFER: 

Our banking details are as follows:

TECHNICAL NOVELTIES sarl

Bank: CIC-Le Raincy IBAN: FR76 3006 6107 6100 0109 5550 165 BIC: CMCIFRPP

 

Article 3: The products

3.1 Information about our products.

All products sold on the website www.twistmirror.com comply with French legislation in force and standards applicable in France. TECHNICAL NOVELTIES gives the necessary information on each product so the user visiting the website www.twistmirror.com can make purchases with full knowledge of the key elements of each product before buying.

3.2 Product availability.

The items presented online are available while stocks last. If a product ordered is unavailable, the consumer will be informed by email as soon as possible and will have the option of cancelling the order. The consumer may request a refund of the sums paid within 30 days of their payment, by email at the following address: contact@twistmirror.com


Article 4: Delivery Terms

4.1 TECHNICAL NOVELTIES ships mainly in the following countries:

France, DomTom, European Union, Switzerland. We can send to all around the world.

4.2 The consumer is bound to check the condition of the packaging of the goods upon delivery, and to notify any damage to TECHNICAL NOVELTIES within one week:

- by e-mail : contact@twistmirror.com
- by phone : 00 33 (0)1 43 81 19 04
- by mail to:

TECHNICAL NOVELTIES
62 Allée de la Chapelle
93390 Clichy sous Bois
FRANCE

4.3 For delivery we use post office services Colissimo www.colissimo.fr
Shipping in metropolitan France:
Colissimo EXPERT, signed-for delivery: 48 hour service.
Shipping in Europe:
Standard shipping by parcel service or Colissimo EXPERT INTERNATIONAL: around 5 days.

4.4 The delivery times indicated above may be exceeded for reasons outside of our control.

4.5 Our products are shipped by the Company MOBILTRON:

MOBILTRON France
20 rue Pierre et Marie Curie
ZA La Blinière
35370 Argentré du Plessis
FRANCE
www.mobiltron.fr
 

4.6 Parcels are generally shipped within 24 hours of receipt of your payment.  The standard method of shipping for France is Colissimo-Expert, on a signed-for basis. Orders below 30.-€ FOR EUROPE ONLY shall be sent by simple untracked post.

We will send you a link as soon as possible to enable you to track your parcel online and you can track it on www.colissimo.fr

4.7 The shipping costs include packaging, handling and postal charges. They may contain a fixed part and a variable part, depending on the price or the weight of your order. They are calculated at the time of ordering and will be displayed before payment. We recommend that you combine your purchases into a single order. If you have not done so, please inform us as quickly as possible so we can do this for you. Once your order has been processed we will no longer be able to combine two separate orders and you will have to pay shipping costs for each of them.

4.8 Your parcel is insured by Colissimo.

4.9 You can leave us a message concerning the delivery of the parcel (e.g. if you want it to be left with the concierge, or other, if you are out). We will print this on the parcel.

 

Article 5: RETRACTATION - Satisfaction or refund - Withdrawal Form

5.1 Pursuant to article L121-16 of the French Consumer Code, the consumer has a period of 30 (thirty) working days to return, at its own cost, any products that do not suit. This period starts on the day of delivery of the order to the consumer.  If this period expires on a Saturday, Sunday or bank holiday, it shall be extended to the next working day.
Returns must be notified in advance to the sales department at the following address:

- by e-mail : contact@twistmirror.com
- by phone : 00 33 (0)1 43 81 19 04
- by mail to:

TECHNICAL NOVELTIES
62 Allée de la Chapelle
93390 Clichy sous Bois
FRANCE

 

5.2 Products are to be returned complete and in their full original packaging.

In the absence of complaint within the said periods, the order shall be deemed compliant and accepted by the customer.

Our values:

Our priority is the satisfaction of our customers. You will thus find a warm welcome and a willingness to help. Moreover, the quality of our products is essential to us. If you have any concerns, honesty is mandatory and a solution will always be found.


Article 6: Acceptance of the customer

6.1 By confirming your purchase in the order process, you declare that you accept the general conditions of sale of the website www.twistmirror.com which are governed by French law and are subject to change without notice.

 

Article 7: Disputes

7.1 Disputes can be settled with our sales department: contact@twistmirror.com
In the event of failure to reach an amicable settlement, the Commercial Court of Bobigny shall have jurisdiction.

 

Article 8: Data Protection

8.1 All data you give us is used to process your orders. Pursuant to the French Data Protection Act n° 78-17 of 6 January 1978, you have the right to access, view, modify and delete the data you have given us through the sales department of www.twistmirror.com  

 

Article 9: Customer Services

9.1 In order to best meet our customers' expectations, we have set up several ways of contacting us:

- by e-mail : contact@twistmirror.com
- by phone : 00 33 (0)1 43 81 19 04
- by mail to:

TECHNICAL NOVELTIES
62 Allée de la Chapelle
93390 Clichy sous Bois
FRANCE

 

Article 10: Legal Information

 
TECHNICAL NOVELTIES
Mr.Claude Messinger (Manager)
62 Allée de la Chapelle
93390 Clichy sous Bois
FRANCE
 
SARL au Capital de 8000.-€
Siret : 491 511 697 00014
NAF : 4690Z
TVA intracommunautaire : FR79 491 511 697